Effective Strategies for Managing Difficult Clients, Opponents, and Counsel

Attorneys should attend this program because it will equip them with valuable skills to navigate challenging interpersonal dynamics. Such training helps in enhancing communication strategies, reducing conflicts, and fostering a more cooperative legal environment. Additionally, mastering these best practices can improve client satisfaction, strengthen professional relationships, and ultimately lead to more successful case outcomes.

Attendees will learn key skills such as effective communication, conflict resolution, emotional intelligence, and stress management. This course will discuss the process of identifying and resolving issues, with a focus on doing so with difficult clients.

A wide range of legal professionals with varying levels of experience would benefit from attending this program. Attorneys from novice lawyers to seasoned practitioners seeking to refine their skills, paralegals and legal assistants to support attorneys more effectively and improve client interactions, and mediators for enhancing their conflict resolution and negotiation techniques are encouraged to attend.

Learning Objectives:

• Name three different situations or circumstances that could cause a client or opposing party to be “difficult”
• Describe three ways adverse childhood experiences may impact a client or opposing party
• Compare how toxic stress may impact a client, an opposing party, and an opposing counsel
• Identify the relationship between trauma and resilience
• Explain how trauma may impact a client or opposing party
• Explain how vicarious trauma may impact an opposing counsel
• Assess the importance of self-care in the legal profession